Privacy Policy

Chocolate Experience s.r.o., with its registered office at Celetná 557/10, Prague 110 00, Czech Republic, Company ID: 06199682, VAT ID: CZ06199682, registered in the Commercial Register maintained by the Municipal Court in Prague, File No.: C 278006, (hereinafter referred to as the “controller”) processes the following personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR):

• First and last name,
• Email address,
• Phone number,
• Address/registered office,
• Possibly other data related to the order or registration.

Purpose of processing:

We process the above-mentioned personal data for the following purposes:

• Processing orders and fulfilling contracts,
• Contract records and the exercise of rights and obligations,
• Sending commercial messages (newsletters, promotions),
• Sending marketing and targeted communications,
• Measuring satisfaction (e.g., via Google Review).

Processing is carried out based on Article 6(1)(b), (c), and (f) of the GDPR – contract performance, legal obligation, and legitimate interest.

Retention period:

We store the data for the period necessary for the purposes for which it was collected, but for no longer than 10 years unless a longer period is required by law.

Sending of commercial communications:

Based on Section 7(3) of Act No. 480/2004 Coll., we may send commercial communications to your email or phone.

Personal data is processed:

• Based on the controller’s legitimate interest – if you are our customer and we send you commercial messages about similar products or services,
• Or based on consent – if you have explicitly provided your data for the purpose of receiving newsletters (e.g., via a form on the website).

You can unsubscribe from such communication at any time by clicking the link in the email or by contacting us at info@chocotopia.cz.

Recipients and processors:

Your personal data may be processed by the following entities (processors):

• Carriers – PPL, Zásilkovna, etc.,
• E-shop provider – Shoptet,
• Ecomail.cz – email distribution,
• Google Analytics, Facebook, Hotjar – analytics and advertising,
• Smartsupp – website chat,
• Lemlist,
• Other technology providers we cooperate with.

We do not transfer personal data to third countries outside the EU.

Cookies:

On the website https://www.chocotopia.cz, we use cookies for the following purposes:

• Ensuring website functionality,
• Measuring traffic and user behavior,
• Marketing and ad personalization.

You can adjust cookie usage in your browser or via the cookie banner on our website. Detailed information is available for:

Chrome, Edge, Firefox, Safari, Android

Your rights:

Under the GDPR, you have the right to:

• Request information about the processing of personal data,
• Access your data,
• Request correction or deletion,
• Restrict processing or object to it,
• Data portability,
• Withdraw consent,
• File a complaint with the Data Protection Authority (ÚOOÚ).

You can exercise your rights by contacting the controller via email: info@chocotopia.cz

Controller contact:

Chocolate Experience s.r.o.
Address: Celetná 557/10, Prague 110 00, Czech Republic
Email: info@chocotopia.cz
Phone: +420 226 776 776